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Driver Installation Problems


TWAIN scanner plug-in of Photoshop CC 2017 have some issues.
Other Photoshop versions are compatible with A3/A4 scanners.
Some Photoshop version need to install TWAIN plug-in first
then it could import TWAIN UI to scan.

Please refer the Photoshop PDF file.
Using TWAIN in Photoshop CS4-CC version.pdf

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Some older scanners only support for Windows XP.
If you want to install Windows XP driver on Windows 7/8.1/10,
you could try to install "Microsoft - XP Mode" on Windows 7/8.1/10.

In "XP Mode", you can install scanner XP driver and use it.
We search on YouTube, the below video for your reference.

Please note that not all computers support Windows Virtual PC with XP Mode.
Your computer processor needs to support hardware based virtualization
such as AMD V or Intel VT technologies.

 
How to Create a Virtual Machine of your Windows PC
  https://www.youtube.com/watch?v=dzKa8AcdrPE
 
Youtube : Windows Virtual PC - How To Video
  https://www.youtube.com/watch?v=AhBXlJ7gGrw
 
Youtube : Windows 7 Virtual XP Mode
  http://www.youtube.com/watch?v=9BrhIkDjvQo
 
Youtube : How to install Windows XP Mode On Windows 7, 8
  http://www.youtube.com/watch?v=gwJd52Myx6M
  https://www.youtube.com/watch?v=14tGp4lkugo
  https://www.youtube.com/watch?v=XfvlLm2JS4w
  https://www.youtube.com/watch?v=4qAamIj4T8w

How to add an XP Mode Virtual Machine to Windows 10
  https://www.youtube.com/watch?v=v5BEv2-ngxM

How to add an XP Mode Virtual Machine to Windows 10 (or 8) using Hyper-V
  http://www.download3k.com/articles/How-to-add-an-XP-Mode-Virtual-Machine-to-Windows-10-or-8-using-Hyper-V-00770
 

Thank you.

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How to install old BearPaw scanner driver on Windows 7, Windows 8.1 and Windows 10?

The below BearPaw scanners which had been phased out for more than 12 years
and these projects is no longer maintained.
We apologize for the inconvenience.

Old_BearPaw Series :
  BearPaw 1200 /  BearPaw 1200CS
  BearPaw 1200CU /   BearPaw 1200CU Plus
  BearPaw 1200CU Plus II /  BearPaw 1200F / 
  BearPaw 1200TA /  BearPaw 1248CU
  BearPaw 2400 /  BearPaw 2400CS Plus
  BearPaw 2400CU /  BearPaw 2400CU Plus
  BearPaw 2400CU Plus II
  BearPaw 2400TA /   BearPaw 2400TA Plus
  BearPaw 2400TA Pro /   BearPaw 2448CS Plus
  BearPaw 2448CS Plus II /   BearPaw 2448TA Plus
  BearPaw 2448TA Plus II /   BearPaw 2448TA Pro
  BearPaw 2448TA Pro II /   BearPaw 4800TA Pro
  BearPaw 4800TA Pro II /   BearPaw 6400TA Pro

If you want to use these scanners on Windows 7/8.1/10,
we suggest you could try to install "Microsoft - XP Mode" on Windows 7/8.1/10.

In "XP Mode", you can install scanner XP driver and use it.
We search on YouTube, the below videos for your reference.

Please note that not all computers support Windows Virtual PC with XP Mode.
Your computer processor needs to support hardware based virtualization
such as AMD V or Intel VT technologies.

 
How to Create a Virtual Machine of your Windows PC
  https://www.youtube.com/watch?v=dzKa8AcdrPE
 
Youtube : Windows Virtual PC - How To Video
  https://www.youtube.com/watch?v=AhBXlJ7gGrw
 
Youtube : Windows 7 Virtual XP Mode
  http://www.youtube.com/watch?v=9BrhIkDjvQo
 
Youtube : How to install Windows XP Mode On Windows 7, 8
  http://www.youtube.com/watch?v=gwJd52Myx6M
  https://www.youtube.com/watch?v=14tGp4lkugo
  https://www.youtube.com/watch?v=XfvlLm2JS4w
  https://www.youtube.com/watch?v=4qAamIj4T8w

How to add an XP Mode Virtual Machine to Windows 10
  https://www.youtube.com/watch?v=v5BEv2-ngxM

How to add an XP Mode Virtual Machine to Windows 10 (or 8) using Hyper-V

 

Hope this info could help you.

Thank you.

 

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Is there a way to bypass the digital signature requirement?
 
Yes, you could refer the below link to disable digital signature function in Windows.
http://www.thewindowsclub.com/disable-driver-signature-enforcement-windows
 
Notice :
1. Unplug scanner’s USB cable from PC then uninstall scanner driver.
2. Hold down the “Shift” key then choosing the “Restart” option in Windows.
3. Your computer will restart with Advanced Options.
4. From the list of options displayed, select the “Troubleshoot” tile.
5. Next, select “Advanced options” and hit the “Startup Settings” tile.
6. Next, select the “Restart” button to restart your PC on the Startup Settings screen.
7. You will see the following screen on restart.
8. Press the 7 keyboard key to activate the “Disable driver signature enforcement” option.
9. After enter the Windows 10 then you can install scanner driver.
10. Connect your scanner to your PC then check scanner device status in Device Manager.
 
Thank you.

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How to install A3 USB driver on Windows 8.1 x64 or Windows 10 x64 ?

A3 USB / ScanExpress A3 USB :
This driver is for Windows XP, Windows Vista, Windows 7 x86, Windows 7 x64, Windows 8/8.1 x86, Windows 10 x86.
 
If you want to install this driver on Windows 8/8.1 x64 or Windows 10 x64,
you need to disable digital signature function first then install this driver.
You could refer the below link to disable digital signature function on Windows.
http://www.thewindowsclub.com/disable-driver-signature-enforcement-windows
 
Notice :
1. Unplug scanner’s USB cable from PC then uninstall scanner driver.
2. Hold down the “Shift” key then choosing the “Restart” option in Windows.
3. Your computer will restart with Advanced Options.
4. From the list of options displayed, select the “Troubleshoot” tile.
5. Next, select “Advanced options” and hit the “Startup Settings” tile.
6. Next, select the “Restart” button to restart your PC on the Startup Settings screen.
7. You will see the following screen on restart.
8. Press the 7 keyboard key to activate the “Disable driver signature enforcement” option.
9. After enter the Windows 10 then you can install scanner driver.
10. Connect your scanner to your PC then check scanner device status is recognized or not in Device Manager.
 
Hope this info could help you.

Thank you.

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Why A3/A4 Scanners have vertical straight lines on the scanned file ?

1. On the same PC, the other same model of scanner was connected.
    Please execute ‘Clean calibration’ and scan again to check if the problem is fixed.

   

2. If the vertical straight lines still exist on the scanned file,
    please refer to the below document to clean the surface of CIS rod lens and calibration paper.
    Cleaning the A3 2400S, A3 1200S scanner when got white lines or black lines.pdf

 

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1. Right-click on the Computer icon in the Windows desktop, then select "Manage".

2. Open "Computer Management", then select “Device Manager”.

3. Find the "Other devices" category, and right click on "Unknown device" to select "Properties" from the popup menu.

4. Click the "Details" tab after select "Properties",

   and then select "Hardware Ids" from the Property field.

   You will see a Product and Vendor ID in the Value box.

   

   

    After confirm your scanner PID and Product name, you could go to our website to download the correct driver again.
    And you need to uninstall previous scanner driver first then reinstall the latest driver.
    http://www.mustek.com.tw/support/driver-manual-downloads.html
    Our website download or FTP download .

  

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1. Please check if your computer has recognized the scanner. Go to the "Device Manager",
    and "Imaging devices" category to check if your scanner model is shown correctly.

 

2. If you can’t find your scanner in the "Imaging Device" category, and you find the "Unknown device" in the "Other devices" category.
   

 

 Please use following methods to remove it.
   (a) Unplug and replug the scanner’s power supply.
   (b) Unplug and replug the USB cable, and connect to another USB port on the computer.
   (c) Uninstall the driver, and then reinstall it. Restart the computer after installation is complete.
   (d) If the "Windows Security" message appears during installation,
        please click "Install this driver software anyway" to finish installation.

            


    (e) If the driver is downloaded from the official website, please check again the model name of the driver is correct.
         You could refer and confirm the below scanners PID list and Product Name list.
        

    After confirm your scanner PID and Product name, you could go to our website to download the correct driver again.
    You need to uninstall previous scanner driver first then reinstall the latest driver.

    Our website download or FTP download .


    If your computer still can’t recognize your scanner,
    please contact our online technical support at the official website and provide following information.
     (1) Scanner Model Name
     (2) Scanner Serial Number  
     (3) The type of operating system you used
     (4) Scanner’s Hardware Product ID (PID) numbers
 
     Method: To find the PID numbers, go to "Device Manager" > "Unknown Device" > "Properties" >
                  "Details" > "Hardware Ids".

       

       

         

 

 

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1. Unplug and replug the scanner’s power supply.

2. Unplug and replug the USB cable, and connect to another USB port on the computer.

3. Uninstall the driver, and then reinstall it, then restart the computer after installation is complete.

4. For A3 series scanner, please check if the Microsoft Visual C++ 2013 Redistributable is installed properly. If not, remove the installed driver, and then reinstall it.

Method: Go to Windows “Control Panel”, “Programs”, and then “Uninstall a program”.

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1. Go to the Windows "Control Panel", and then select "Hardware and Sound".

2. Select “Device and Printers”.

3. Right click the icon of your scanner, and then select "Scan properties".

4. Right click the icon of your scanner, and then select "Scan properties".

5. Click on the "Events" tab. Make sure the Select an event field is set to "Cover Driven", and the “Take no action” is ticked at the Actions box.

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1. Open "My Computer". Right click on your scanner, then select "Properties" from the popup menu.

2. Click on the “Events” tab. Make sure the Select an event field is set to "Cover Driven", and the "Take no action" is ticked at the Actions box.

3. Now, the auto launch of software triggered by the scanner cover is disabled.

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Please clean and calibrate your scanning as the following:

(1) Use the swab moistened with the cleaning detergent to clean the scanning glass few times, and then check the scan result.
(2) Use the cleaning board to clean the rollers, and then check the scan result.
(3) If none of above methods works, please perform calibration.

Note: Please perform (1) and (2) before calibration.

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When the scanner is not in use for a long period of time, the lens components or rollers can easily accumulate the dust and dirt from the documents, resulting your scans come out too bright so that the scanner didn’t crop off the black borders accurately. When this issue occurred, we suggest you to follow the user guide included to clean your scanner, and then perform the calibration.

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The settings/options are available in the Charms bar for the scanner app under Windows 8 and 8.1. For Windows PC, swipe in or mouse in from the right edge of the screen to access the Setting menu. Then you can find the App settings, including Calibrate, Clean, Resolution, etc. on the top of the menu, and also WiFi, Volume, Turn power off, etc. on the bottom of the menu.

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There is an advanced Wi-Fi setting in Samsung smartphones, which can affect or interupt the Wi-Fi connection on the scanner. Please check the advanced Wi-Fi settings, and untick the Auto network switch as following screen:

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Please follow below procedures to update to the latest version of our app via iTunes on your computer.

  1. Remove the previous version of the i-Scan app from your iPad, and then connect and sync your iPad with iTunes on your computer.
  2. Click on the following links to download the latest version of the i-Scan app, then decompress the files in a folder. 
    ftp://ftp.mustek.com.tw/pub/new/driver/DockingScan/iOS_9.x_App/iScan_iOS9.zip 
  3. After decompressing the files, click on the iScan app icon on the desktop.
  4. If you get a message after click on the iScan app icon then press "OK".
    Go Mac System Preferences >> Security & Privacy and then press "Open Anyway" button.

     

  5. iTunes automatically launches after the iScan app is clicked. You will find the i-Scan app in iTunes on your computer, then press "Install".
  6. After installation is complete, press "Apply" at the bottom right corner. 

  7. When the i-Scan App install complete, go iPad Settings / General then press Profile.


    Select “Mustek Systems, Inc.” and press Trust “Mustek Systems, Inc.” 



     
  8. Now the i-Scan app is complete installed into your iPad. The first time you launch the app on your iPad, you get a message, please press "Allow" to launch the i-Scan app.

     
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Please follow below procedures to update to the latest version of our app via iTunes on your computer.

  1. Remove the previous version of the i-Scan app from your iPad, and then connect and sync your iPad with iTunes on your computer.

  2. Click on the following links to download the latest version of the i-Scan app, then decompress the files in a folder. 
    ftp://ftp.mustek.com.tw/pub/new/driver/DockingScan/iOS_8.x_App/iScan_iOS8.zip 

  3. After decompressing the files, click on the iScan app icon on the desktop.


  4. iTunes automatically launches after the iScan app is clicked. You will find the i-Scan app in iTunes on your computer, then press "Install".


  5. After installation is complete, press "Apply" at the bottom right corner. 


  6. Now the i-Scan app will appear on your iPad. The first time you launch the app on your iPad, you get a “Untrusted App Developer” message, please press "Trust" to launch the i-Scan app.
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The installer will detect whether your computer is installed with the .Net Framework and Visual C++ 2013 prior to installing the driver.

If they are not found, the installer wizard will start install these 2 components automatically, and then install the ADF scanner driver.

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Only WIA scanning interface can be configured to use the scanner dialog for your scanner, other scan tools will not be accessible such as the  scanning panel, TWAIN scanning interface, calibration utility, Hotkey scanning interface.   

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WIA scanning interface can't be configured, however TWAIN scanning interface and the Hotkey scanning can be used with the scanner.

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(1) Check if the scanner is connected to your computer and the power is turned on.
(2) Open the "Device Manager" in Windows, right-click on the scanner to check if PID number of the scanner is correct.
(3) If none of above methods works, we suggest you to uninstall the driver, and then reinstall it.

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(1) Open "Control Panel" in Windows, check if the Visual C++ can be found in the "Programs and Features" list.
(2) Check the WIA Driver components are copied to the correct location as following:
     C:/Windows/System/ADF(XXX)Wia.dl
                                 /ADF(XXX)Wia.ini
                                 /MKCoInstaller.dll
                                 /MTSWerrhandler.dll
                                 /MTSWimgfilter.dll
     C:/Windows/twain32/(model name)/ADFSpi.dll
(3) After all above methods are tried out but still not working, then please uninstall the driver, and then reinstall it.

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(1) Clean the flatbed glass and ADF components. (Refer to the User's Manual)
(2) If above method doesn't help, then calibrate your scanner. (Refer to the User's Manual)

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(1) Do not use calibration sheet other than supplied with the scanner to perform the calibration.
(2) Do not open the cover during the calibration as this may affect calibration accuracy and cause an error in the scanned image.
(3) If none of above methods works, it might be scanner hardware related problems.

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(1) The scanner is compatible with Windows 7, 8.1 or greater for WIA scanning. Windows XP and Vista is not supported.

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1. Check if the “Hotkey Utility” is activated as the following:
Method: Go to the System Tray on the bottom right of your screen, and find the “iDocScan xxx” icon. If you can’t find it, go to Programs\iDocScan xxx, then click on the “Hotkey Utility” to activate it. Note: “xxx” is the model number, eg. D50, D25, D20, S20.

2. If the “Hotkey Utility” is activated, check if your computer is installed with Microsoft.NET Framework 4 client Profile.
Method: Open the Windows "Control Panel". Check if the Microsoft.NET Framework 4 can be found in the "Programs and Features" list. If you can’t find it, it is suggested to remove the scanner driver first, and then reinstall it. The .NET Framework will be installed automatically during the installation.

3. After all above methods are tried out but still not working, it might be scanner hardware related problems.

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1. Check if the iDocScan scanner is installed successfully. Method: Connect the scanner to a computer and turn on the power. Open Windows "Device Manager", and check if there is a scanner appeared with a yellow exclamation mark. If so, remove the scanner driver, and then reinstall the driver. If there is still problem, please provide your scanner’s PID numbers to us, so we can help you to determine the problem. How to find the scanner PID numbers:

(1) Connect your scanner to a computer.
(2) Open Windows "Device Manager", and find the scanner appeared with a yellow exclamation mark. Right-click on it, then select “Properties”.
(3) On the top of the Properties dialog, click on “Details”, then select “Hardware IDs”. You will find the scanner PID numbers Vid_055f and Pid_xxxx.

2. If the scanner is installed successfully, please check if your computer is installed with Microsoft.NET Framework 4 client Profile.

Method: Open the Windows "Control Panel". Check if the Microsoft.NET Framework 4 can be found in the "Programs and Features" list. If you can’t find it, it is suggested to remove the scanner driver first, and then reinstall it. The .NET Framework will be installed automatically during the installation.

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