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Document Scanner

The installer will detect whether your computer is installed with the .Net Framework and Visual C++ 2013 prior to installing the driver.

If they are not found, the installer wizard will start install these 2 components automatically, and then install the ADF scanner driver.

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Only WIA scanning interface can be configured to use the scanner dialog for your scanner, other scan tools will not be accessible such as the  scanning panel, TWAIN scanning interface, calibration utility, Hotkey scanning interface.   

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WIA scanning interface can't be configured, however TWAIN scanning interface and the Hotkey scanning can be used with the scanner.

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(1) Check if the scanner is connected to your computer and the power is turned on.
(2) Open the "Device Manager" in Windows, right-click on the scanner to check if PID number of the scanner is correct.
(3) If none of above methods works, we suggest you to uninstall the driver, and then reinstall it.

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(1) Open "Control Panel" in Windows, check if the Visual C++ can be found in the "Programs and Features" list.
(2) Check the WIA Driver components are copied to the correct location as following:
     C:/Windows/System/ADF(XXX)Wia.dl
                                 /ADF(XXX)Wia.ini
                                 /MKCoInstaller.dll
                                 /MTSWerrhandler.dll
                                 /MTSWimgfilter.dll
     C:/Windows/twain32/(model name)/ADFSpi.dll
(3) After all above methods are tried out but still not working, then please uninstall the driver, and then reinstall it.

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(1) Clean the flatbed glass and ADF components. (Refer to the User's Manual)
(2) If above method doesn't help, then calibrate your scanner. (Refer to the User's Manual)

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(1) Do not use calibration sheet other than supplied with the scanner to perform the calibration.
(2) Do not open the cover during the calibration as this may affect calibration accuracy and cause an error in the scanned image.
(3) If none of above methods works, it might be scanner hardware related problems.

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(1) The scanner is compatible with Windows 7, 8.1 or greater for WIA scanning. Windows XP and Vista is not supported.

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1. Check if the “Hotkey Utility” is activated as the following:
Method: Go to the System Tray on the bottom right of your screen, and find the “iDocScan xxx” icon. If you can’t find it, go to Programs\iDocScan xxx, then click on the “Hotkey Utility” to activate it. Note: “xxx” is the model number, eg. D50, D25, D20, S20.

2. If the “Hotkey Utility” is activated, check if your computer is installed with Microsoft.NET Framework 4 client Profile.
Method: Open the Windows "Control Panel". Check if the Microsoft.NET Framework 4 can be found in the "Programs and Features" list. If you can’t find it, it is suggested to remove the scanner driver first, and then reinstall it. The .NET Framework will be installed automatically during the installation.

3. After all above methods are tried out but still not working, it might be scanner hardware related problems.

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1. Check if the iDocScan scanner is installed successfully. Method: Connect the scanner to a computer and turn on the power. Open Windows "Device Manager", and check if there is a scanner appeared with a yellow exclamation mark. If so, remove the scanner driver, and then reinstall the driver. If there is still problem, please provide your scanner’s PID numbers to us, so we can help you to determine the problem. How to find the scanner PID numbers:

(1) Connect your scanner to a computer.
(2) Open Windows "Device Manager", and find the scanner appeared with a yellow exclamation mark. Right-click on it, then select “Properties”.
(3) On the top of the Properties dialog, click on “Details”, then select “Hardware IDs”. You will find the scanner PID numbers Vid_055f and Pid_xxxx.

2. If the scanner is installed successfully, please check if your computer is installed with Microsoft.NET Framework 4 client Profile.

Method: Open the Windows "Control Panel". Check if the Microsoft.NET Framework 4 can be found in the "Programs and Features" list. If you can’t find it, it is suggested to remove the scanner driver first, and then reinstall it. The .NET Framework will be installed automatically during the installation.

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